How can we help you?

The key arrives in under an hour. Check your spam folder and the address entered at checkout. Nothing after an hour? Write to us with your order number: we will resend the email immediately.

Yes. Only your email, name and country are required. A sign-in link then lets you find your keys and invoices without a password.

Download Office from the official link in the email, open Word, enter the key when prompted, then check in File › Account that the product is activated.

Microsoft’s activation server rejected the key. Reply to the delivery email with a screenshot: we will replace the key or refund you.

For digital content delivered immediately, the 14-day right of withdrawal no longer applies once delivery has started with your express consent (Article L221-28 of the French Consumer Code). The activation guarantee remains valid in all cases.

In the European Union, reselling a perpetual licence is permitted when the original buyer makes their copy unusable (CJEU, UsedSoft, C-128/11, 2012). Details of where our licences come from are on the Our guarantees page.